Refunds & Cancellation Policy
Effective Date: 15.07.2022
This Refunds & Cancellation Policy governs purchases
made on
www.rimzone.in
.
By placing an order with
RIMZONE INDIA PRIVATE LIMITED,
you acknowledge and agree to the applicable terms
described below.
1. Order Cancellation
Before Shipment
Customers may request cancellation before the
order is shipped.
Upon approval, the applicable refund will be
initiated to the original payment method,
subject to the payment provider’s processing
timelines.
After Shipment
Once an order has been shipped, it generally
cannot be cancelled while in transit.
Where applicable, customers may request a
return after delivery in accordance with the
return eligibility conditions stated in this
Policy.
2. Return Eligibility
Returns may be accepted where the following conditions
apply:
- Product received is defective or damaged upon delivery.
-
Wrong product, variant, size or other incorrect item
is delivered, where applicable. -
Product received is significantly different from
the description provided on the Platform.
Conditions for Return
-
Return request must normally be raised within
7 days from the date of delivery. -
Product should be unused, unaltered and in its
original packaging, wherever applicable. -
Products should be returned with available
original tags, accessories and documentation,
wherever applicable. -
Valid proof such as photographs, videos,
delivery evidence or an unboxing video may be
requested for verification.
3. Non-Returnable / Non-Refundable Items
Unless otherwise required under applicable law,
the following categories may not be eligible for
return or refund:
- Used or physically altered products.
-
Products damaged due to customer misuse,
negligence or improper handling. -
Customized, personalized or made-to-order items,
where applicable. -
Items specifically marked as
non-returnable at the time of purchase. -
Certain hygiene-sensitive or personal-use products
where return is restricted by applicable law or the
product listing.
Important:
Product-specific return conditions displayed on the
relevant product page or communicated at the time of
purchase may apply.
4. Refund Process
-
Refunds are processed after the returned product,
where applicable, has been received and inspected. -
Once the refund is approved, it will generally be
initiated within 5–10 business days. -
For prepaid orders, approved refunds will normally
be credited to the original payment method used
during checkout. -
For Cash on Delivery (COD) orders, approved refunds
may be processed through bank transfer or another
supported method after the required account details
are verified.
Actual crediting time may vary depending on the bank,
payment gateway, card issuer or other payment service
provider.
5. Payment Failure & Double Deduction
If a payment transaction fails but the amount is
debited from your bank account, the amount is generally
reversed or refunded through the relevant bank or
payment gateway.
Such reversals may normally take approximately
5–7 business days, depending on the
payment provider and banking institution.
Note:
Rimzone is not responsible for delays that are directly
caused by banks, card networks, payment gateways or
other third-party financial service providers.
6. Chargebacks & Fraud Prevention
Rimzone takes fraudulent transactions and dishonest
refund or chargeback claims seriously.
Where we identify suspected fraud, abuse, unauthorized
transactions or intentionally misleading refund claims,
Rimzone may investigate the matter and take appropriate
action in accordance with applicable law.
This may include suspension or restriction of an account,
withholding of an unapproved refund while an investigation
is conducted, or pursuing appropriate legal or dispute
resolution remedies where justified.
7. Marketplace & Multi-Vendor Clause
Rimzone operates as a marketplace platform through which
products may be offered by independent sellers or vendors.
-
Return eligibility may vary depending on the seller,
product category and applicable product-specific
return conditions. -
Return requests may require verification of the
product and supporting evidence. -
Where a third-party seller is involved, the seller
may be required to participate in the return,
replacement or refund process. -
Rimzone may facilitate communication and assist in
resolving customer-seller disputes through its
marketplace support process. -
Nothing in this Policy limits any rights or remedies
available to consumers under applicable Indian law.
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