Return & Refund Policy
Last Updated: 23 August 2026
Rimzone India Private Limited
Website: www.rimzone.in
Email: help@rimzone.in
1. Overview
At Rimzone India Private Limited, we aim to provide our customers with quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or does not match the product ordered, you may be eligible for a return or replacement in accordance with this policy.
By placing an order on www.rimzone.in, you agree to the terms mentioned below.
2. Eligibility for Return
A return request may be accepted in the following situations:
– The product received is damaged or defective.
– The wrong product has been delivered.
– The product received is materially different from the product description/order.
– Any other return reason specifically mentioned on the product page.
The product must generally be unused, unworn, unwashed, and returned with its original packaging, tags, accessories, invoices, and other applicable items.
3. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable reasons.
These may include:
– Innerwear, lingerie, and intimate hygiene products.
– Used, washed, worn, altered, or damaged products.
– Products without original tags or packaging.
– Customized or personalized products.
– Products specifically marked as Non-Returnable on their product page.
– Products damaged due to improper use, handling, washing, or storage by the customer.
The return eligibility applicable to a particular product will be as specified on its product page at the time of purchase.
4. Return Request Period
Customers should contact us as soon as possible after delivery if they receive a damaged, defective, incorrect, or otherwise eligible product.
Unless a different period is specifically mentioned on the product page, a return request should generally be raised within 7 days of delivery.
Return requests submitted after the applicable return period may not be accepted.
5. How to Request a Return
To request a return, contact us at:
Email: help@rimzone.in
Please provide:
– Order number
– Customer name
– Registered mobile number
– Product name
– Reason for return
– Clear photographs/videos of the product and packaging, where applicable
Our support team may review the request and provide further instructions.
6. Return Approval
Submitting a return request does not automatically mean that the return has been approved.
Rimzone India Private Limited may review the product condition, photographs/videos, order details, delivery information, and other relevant information before approving or rejecting a return request.
If approved, the customer will receive return instructions.
7. Reverse Shipping / Return Shipping
Where the return is due to a confirmed defect, damage, wrong product, or fulfillment error attributable to Rimzone, the applicable return shipping arrangement may be provided by Rimzone.
For other approved returns, shipping or return charges may apply depending on the product, seller terms, and applicable conditions.
8. Replacement
Where applicable, an approved return may be resolved through product replacement instead of a refund.
Replacement is subject to product availability.
If the same product is unavailable, Rimzone may offer an alternative resolution, including a refund where applicable.
9. Refund Policy
Once the returned product has been received and inspected, we will process the applicable refund after determining that the product satisfies the return conditions.
Refunds, where approved, may be issued through the original payment method or another suitable method, subject to payment gateway, banking, and applicable processing timelines.
The actual time taken for the refund to reflect in the customer’s account may vary depending on the bank, card issuer, payment gateway, or other financial institution.
10. Cancellation
Customers may request cancellation of an order before it is shipped, subject to the order status and applicable conditions.
Once an order has been shipped or handed over for delivery, cancellation may not be possible. In such cases, the customer may be required to follow the applicable return procedure.
11. Damaged Package / Product
Customers are advised to check the package and product carefully upon delivery.
If the package appears damaged or tampered with, customers should document the condition with photographs/videos and contact us at help@rimzone.in as soon as possible.
For damaged or defective products, photographs/videos may be required to process the complaint.
12. Product Condition for Return
For eligible returns, the product should generally be:
– Unused and unworn
– Unwashed
– Undamaged
– In its original packaging
– With original tags, labels, accessories, and applicable documentation
Rimzone reserves the right to reject a return if the product does not meet the applicable return conditions.
13. Refund Deductions
Where applicable, the refund amount may be adjusted for:
– Non-refundable shipping charges
– Return shipping charges
– Applicable fees or deductions disclosed at the time of purchase
– Any reduction in value caused by misuse, damage, missing accessories, or failure to comply with the return conditions
No deduction will be made where prohibited by applicable law.
14. Failed Delivery / Refused Orders
If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the shipment, or other reasons attributable to the customer, additional shipping or handling charges may apply where permitted.
Refund eligibility will depend on the order status, product type, and applicable terms.
15. Seller / Marketplace Products
For products supplied by third-party sellers or marketplace partners, additional seller-specific return, replacement, or refund conditions may apply.
The applicable terms displayed on the product page or during checkout will govern where they differ from the general policy.
16. Fraudulent or Abusive Return Requests
Rimzone India Private Limited reserves the right to restrict, reject, or take appropriate action against return requests that appear fraudulent, abusive, repetitive, manipulated, or inconsistent with the actual condition of the product.
17. Policy Changes
Rimzone India Private Limited reserves the right to modify, update, or revise this Return & Refund Policy at any time.
Any updated version will be published on www.rimzone.in with the revised effective date.
18. Contact Us
For return, replacement, refund, or order-related assistance, please contact:
Rimzone India Private Limited
Website: www.rimzone.in
Email: help@rimzone.in
Please mention your Order ID in your communication so that we can assist you efficiently.
